Privacy Policy
Ava ("We") recognizes the significance of your personal information and is committed to protecting your privacy in compliance with relevant laws and regulations. We have developed this Privacy Policy to inform you of our practices and encourage you to read it thoroughly before engaging with our platform (referred to as "Ava" or the "Platform") and associated services, ensuring you make informed decisions.
Overview of Our Privacy Commitment:
• Voluntary Information Collection: We do not indiscriminately collect personal information based on your acceptance of this Privacy Policy. Information is gathered only when necessary to provide specific functions or services, and you can decline to provide additional data without affecting other services, except where required for basic operations or by law.
• Essential Information Use: This policy details the necessary information we collect and its use, emphasizing our respect for your privacy choices.
Types of Information We Collect:
￮ Personal Details: We collect information like email addresses, names, and other similar data that you voluntarily provide when registering, seeking information about our products and services, participating in online forums, contests, or when contacting us.
￮ Social Media Data: You may have the option to register using social media accounts, which allows us to collect the relevant login details.
￮ Device and Usage Data: Includes IP addresses, browser and device specifications, operating system, language preferences, and other technical information collected automatically for security, operational maintenance, and analytics.
￮ Log and Usage Data: Service-related information such as diagnostic and performance data collected by our servers, including device information, browser type, and activities within our Services.
￮ Device Data: Information about the device you use, such as IP address, device IDs, browser type, and system configuration.
￮ Location Data: Both precise and general location data may be collected based on the device and settings used.
Your Privacy Choices and Obligations:
• All personal information you provide should be accurate, complete, and kept up-to-date.
• You have the option to opt out of certain data collections, such as location services, though this may impact your ability to use specific aspects of our Services.
Use of Collected Information:
• To enhance security, functionality, and for internal analytics.
• Information is collected through cookies and similar technologies for performance assessments and service improvement.
We urge you to consider your privacy preferences carefully before using the Platform and related services, ensuring that you are comfortable with our practices and the level of information sharing involved. Your engagement with Ava signifies your understanding and agreement with this Privacy Policy.
Information Collected Through Our App:
Purpose of Collecting Your Information:
• The collected data assists us in ensuring the security and efficient operation of our app.
• It aids in troubleshooting, enhancing our internal analytics, and improving our reporting processes.
Your privacy is of utmost importance to us, and we are committed to maintaining the highest standards of data protection. By providing clear options to manage your preferences and control over the access permissions, we strive to offer you a tailored and secure app experience.
How Do We Use Your Information?
We utilize the personal information collected through our services for a myriad of business-related purposes, each grounded on lawful justifications such as legitimate business interests, contractual necessities, legal compliance, and your explicit consent. Here's a detailed explanation of how we employ your data:
• Account Creation and Login: We leverage information from third-party accounts (e.g., Google, Facebook) you connect with ours to streamline the account creation and login processes, fulfilling our contractual obligations.
• Testimonials: With your permission, we feature testimonials on our services, which may include your name and the testimonial content. Should you need to update or remove your testimonial, you can reach us at service@avaai.fun, including your name, testimonial's location, and contact information.
• Feedback Requests: Your information may be used to solicit feedback and communicate about your service usage.
• User Communications: With consent, we enable communication between users, enhancing the user experience.
• Account Management: Your data assists us in managing and maintaining your account's functionality.
• Administrative Notices: We send information about products, services, features, terms, conditions, and policy updates, utilizing your personal data.
• Service Protection: Your information is critical in our efforts to safeguard our services, including fraud monitoring and prevention.
• Legal and Regulatory Compliance: We enforce our terms, conditions, and policies and comply with legal and regulatory requirements through the use of your information.
• Legal Requests Response: Upon receiving legal inquiries, we inspect the held data to determine our response strategy.
• Order Management: Information is used to manage your transactions, including orders, payments, returns, and exchanges.
• Prize Draws and Competitions: Participation in our contests involves using your information for administration purposes.
• Service Delivery: We employ your data to deliver and improve the services you've requested.
• User Support: Your information enables us to address inquiries and resolve any issues with our services.
Each use of your information is carefully considered to ensure it aligns with our legal bases, aiming to enhance your experience while respecting your privacy and legal rights.
We commit to sharing your information solely under specific conditions, such as with your consent, for legal compliance, service provision, rights protection, or to fulfill business obligations.
Legal Basis for Sharing and Processing:
• Consent: Your data may be processed upon your explicit consent for designated purposes.
• Legitimate Interests: We process data when it's necessary for our legitimate business goals.
• Contract Performance: To fulfill our contractual commitments, we may process your personal information.
• Legal Obligations: Your information may be disclosed if required by law, court orders, or legal proceedings, including for national security or law enforcement.
• Vital Interests: To address policy violations, fraud, safety threats, or illegal activities, or as part of legal actions, we may share your information.
Specific Circumstances for Sharing Information:
• Business Transfers: In the event of a merger, asset sale, financing, or acquisition, your information might be shared or transferred.
• Third-Party Service Providers: Data may be shared with vendors, consultants, and service agents who perform services on our behalf, necessitating access to your information for tasks like payment processing, data analysis, and customer support. We use contractual agreements to ensure these parties protect your information and comply with our directives.
• Interaction with Other Users: Information you share in public service areas or through social network interactions can be seen by all users and may be externally accessible indefinitely. Your social network contacts may see your activity, profile photo, and interaction descriptions within our Services.
This policy clarifies when and why your information might be shared, reflecting our commitment to transparency and data protection.
Information Sharing Disclosure:
Our policy is to share your information exclusively with specific third parties, based on your consent. We organize these entities into categories for a clearer understanding of the reasons behind our data collection and processing. Should you decide to withdraw your consent after it has been given, here is how your information is shared:
￮ Google Account Integration: This allows you to link and access our services through your Google account, simplifying login and registration processes.
￮ Google Cloud Platform: Utilized for scalable and secure cloud computing services, ensuring the reliability and performance of our platform.
￮ Cloud Functions for Firebase: Helps in creating scalable solutions for our platform by running backend code in response to events triggered by Firebase features and HTTPS requests.
￮ Firebase Realtime Database: A cloud-hosted database that supports real-time data syncing across all clients, enhancing the user experience by providing live updates.
￮ Firebase Hosting: Provides fast and secure hosting for our web app content, ensuring a reliable user experience.
￮ Google Sign-In: Facilitates a secure and convenient way for users to sign in with their Google accounts, streamlining the authentication process.
Consent and Revocation:
If our processing of your data relies on your consent, you have the right to withdraw this consent at any time. This section underscores our commitment to transparency and control over your personal data, highlighting the specific third-party services with which your data may be shared based on your consent and the purposes behind such sharing.
Use of Cookies and Tracking Technologies:
Yes, we employ cookies and various tracking technologies to gather and retain your data.
Our platform utilizes cookies and related tracking methods, like web beacons and pixels, to collect information during your interactions with our services. These technologies play a crucial role in enhancing your user experience, allowing us to understand user preferences, improve site functionality, and tailor content and advertising to your interests.
Handling Social Logins and Personal Information Security:
When you opt to register or log in to our services using a social media account, we gain access to specific information about you provided by the social media platform. This integration facilitates your ability to sign in with your Facebook, Twitter, or other social media account details, from which we receive information like your name, email address, friends list, profile picture, and other public details.
This information is utilized strictly within the scope described in our privacy notice or as explicitly communicated on our services. It's important to acknowledge that we do not exert control over your personal information's further use by your social media provider. We advise reviewing their privacy policies to comprehend their data practices and to customize your privacy settings accordingly.
We retain your personal information only as long as necessary for the purposes outlined in our privacy notice or as mandated by law. Typically, this period does not extend beyond the duration of your account with us. Should we no longer have a legitimate business need for processing your data, we commit to deleting or anonymizing it. If deletion is not feasible immediately, for instance, due to the data's presence in backup archives, we ensure the secure storage of your information, isolating it from further processing until deletion is possible.
Our commitment to safeguarding your personal information is executed through robust organizational and technical measures. Despite these precautions, the inherent vulnerabilities of internet transmission and storage technologies mean we cannot guarantee absolute security against unauthorized breaches. We strive to protect your data but advise caution regarding the transmission of personal information and recommend using secure environments for accessing our services.
Scope and Third-Party Services:
This Privacy Policy governs the personal information collected through Ava's services, including our client platforms and websites. It does not extend to third-party products or services that are governed by their own privacy policies.
Your interactions with these third-party services, including any personal information you provide, are subject to their respective terms and privacy policies, not ours. We urge careful consideration when sharing your data, emphasizing the importance of familiarizing yourself with third-party terms and protecting your personal information diligently.
This Privacy Policy highlights the approaches and considerations Ava applies to protect user privacy and personal information across its software and services. These offerings may differ based on the mobile phone model, system version, software application version, and other factors relevant to your device. It's crucial to note that the actual services provided will correspond with the specific software and services you utilize.
The software and related services mentioned in this Privacy Policy may vary according to the mobile phone model, system version, software application version and other factors you use. The final products and services are subject to the software and related services used by you.
￮ Affiliate: This term refers to any entity that is under control, is controlling, or is under common control with a party. Control is defined as the power to direct the management and policies of the company, directly or indirectly, through ownership, voting, agreements, or other legal means.
￮ De-identification: The technical processing of personal information that renders the subject of the information unidentifiable without additional data.
￮ Anonymization: A form of processing personal information where the subject cannot be identified and the information cannot be restored.
Use of Cookies and Similar Technologies:
Cookies and similar technologies are integral to the internet. Ava uses these technologies to enhance user experience and service efficiency. When you interact with our software and services, we may deploy cookies or anonymous identifiers to your device for various purposes, including authentication, security, and service optimization. These technologies help us ensure the safety and efficient operation of our products, improving service responsiveness and user login experiences.
How We Store Personal Information:
In alignment with relevant laws and regulations, the personal information we collect and generate through our operations is stored within China in legally compliant facilities.
Your personal information is retained only for the period necessary to fulfill the purposes of providing our software and services. Upon expiry of this period, your information will be either deleted or anonymized, unless retention is mandated by law.
How We Share, Transfer, and Publicly Disclose Personal Information:
Step 1: Sharing Information
We prioritize your privacy and do not share your personal information with any third parties, except under the following conditions:
• With Express Consent: Your personal information may be shared with other entities upon receiving your explicit consent.
• Legal Requirements: Your information may be shared if required by judicial or administrative bodies.
• Affiliate Sharing: We may share your information with our affiliates, strictly adhering to the purposes outlined in this Privacy Policy. Affiliates seeking to alter the processing purpose of personal information must obtain your consent anew.
• Authorized Partners: To enhance customer service and user experience, some services are delivered through our partners. In such cases, we share only the necessary personal information, strictly for the purposes mentioned in this Policy. For instance, purchasing products online may require sharing details with logistics firms. These partners are prohibited from using the information for unrelated purposes. We enforce strict confidentiality agreements with all parties that access personal information, mandating compliance with our directives, this Privacy Policy, and all applicable confidentiality and security standards.
Step 2: Transfer of Personal Information
3. Transfer Conditions:
We adhere to strict guidelines when it comes to transferring your personal information. Transfers will not occur unless under these specific circumstances:
• With Express Consent: We commit to transferring your personal information to other entities only after receiving your explicit approval.
Public Disclosure of Personal Information
Public disclosure of your personal information is highly regulated and will only occur in the following instances:
• Upon Your Agreement: Disclosure happens strictly in accordance with the mode and extent to which you have expressly consented.
• Legal and Regulatory Requirements: If laws, regulations, mandatory administrative enforcement, or judicial orders necessitate the provision of your personal information, we may publicly disclose it as required. We ensure legal compliance by demanding official legal documentation, such as subpoenas, before proceeding with such disclosure.
Please be aware that, in alignment with legal standards and/or national guidelines, certain scenarios exempt us from requiring your authorization or consent to share, transfer, or publicly disclose your personal information:
• National Security and Defense: Situations directly impacting national security and defense.
• Public Safety and Health: Cases directly related to public security, health, or significant public interests.
• Legal Proceedings: Matters concerning the investigation, prosecution, judgment, and enforcement of legal cases.
• Protection of Legal Rights: When protecting the life, property, and other significant legal rights of you or others becomes necessary, and obtaining consent is impractical.
• Self-Disclosed Information: If you have already disclosed the information to the public.
• Legally Public Information: When personal information is gathered from legally public sources, such as judicial reports or government disclosures.
• Protecting the Security of Personal Information
The security of your personal information is a priority for us. We are dedicated to implementing reasonable security measures, encompassing both technical and managerial aspects, to safeguard your personal information against unauthorized use, access, public disclosure, alteration, damage, loss, or any form of misuse.
Security Measures Employed:
• Industry-Standard Practices: We utilize encryption and anonymization technologies at levels comparable to or exceeding industry standards, alongside security mechanisms designed to thwart malicious attacks on your personal information.
• Specialized Security Infrastructure: A dedicated security department, comprehensive security management systems, and data security protocols are in place to ensure the protection of your personal information.
• Restricted Access: Access to your personal information is tightly controlled, ensuring that only authorized personnel can view such data. Regular security audits of data and technology are performed to maintain high standards of data protection.
• Awareness of Limitations: Despite rigorous security measures, we acknowledge the inherent limitations of internet security. While we strive to secure your data, complete security cannot be guaranteed due to potential technological constraints and novel malicious tactics.
Proactive Security Practices:
• Emergency Response Plans: We have established protocols to swiftly address information security incidents, aiming to mitigate the impact and prevent further consequences.
• Incident Notification: Should a security breach occur, we will inform you promptly about the incident's nature, potential impact, and our remedial actions. Notifications may be sent via various channels, including push notifications, email, SMS, or public announcements for broader incidents.
• Regulatory Compliance: All actions taken in response to security incidents are compliant with legal and regulatory requirements, ensuring transparency and accountability.
Important Reminders:
• Scope of Policy: The protections outlined in this Privacy Policy apply exclusively to our software and related services. Should you navigate away from our platforms to other websites or services, we cannot guarantee the safety of your personal information outside our domain.
• User Responsibility: While we take extensive measures to protect your data, we also encourage you to practice safe internet usage and be vigilant about your personal information's security across different platforms and services.
Your Rights Regarding Personal Information
Managing Your Information:
We prioritize your ability to manage your personal information, ensuring you have rights to access, modify, delete, and withdraw consent regarding your data. This empowerment helps safeguard your privacy and security.
• Withdrawal of Consent: You have the flexibility to retract your consent or authorization for us to collect personal information at any time, either by disabling certain functions or adjusting the application's permissions in your device settings. It's important to note that withdrawing your consent may impact our ability to deliver specific services or functionalities. However, this withdrawal does not affect any data processing carried out prior to your decision.
• Accessing Privacy Policy: The complete Privacy Policy is accessible within the app under Settings/My - Privacy Policy, allowing you to stay informed about our data protection practices.
• Service Cessation: In the event we cease operations, we will halt the collection of your personal information, notify you promptly, and take steps to delete or anonymize any held personal information.
• Account De-registration: You can cancel your registered account through the AvaAPP under My -> Account Security -> Deregister. Upon de-registration, we will cease providing services and delete your personal information, barring any legal requirements to retain data.
For users under 18, this Privacy Policy should be reviewed and consented to under parental or guardian supervision. We commit to protecting minors' personal information in compliance with laws, ensuring any collection, usage, or disclosure is legally permitted, guardian approved, or necessary for minors' protection. Should unauthorized collection of minors' data occur, we will endeavor to promptly delete such information.
Policy Updates:
• We periodically update this Privacy Policy to reflect changes in our services or data practices. Any amendments will be integrated into this policy, holding the same legal validity.
• Updated policies will be communicated within the app and before the enactment of new terms, ensuring you are informed of any changes. Continued use of our services post-update implies acceptance of the revised policy terms.
• For substantial updates, particularly those involving sensitive personal information, we will seek your explicit consent in a clear and prominent manner.
Significant Changes:
• Changes in service models, such as the purposes and types of data processing.
• Shifts in ownership or organizational structure, for example, due to mergers, acquisitions, or business adjustments.
• Modifications in the primary recipients of shared, transferred, or publicly disclosed personal information.
• Significant alterations in your rights concerning data processing and how those rights are exercised.
• Updates to the contact details or complaint channels of the department responsible for personal information security.
This Privacy Policy governs all services provided by Ava and its affiliates, encompassing various platforms such as client applications and websites. It's important to note that this policy does not extend to third-party products or services that maintain their own privacy policies separate from this document.
Exclusions from this Policy:
It is crucial for users to review the privacy policies and terms of service of any third-party services before sharing personal information. This policy also advises caution and prudence in sharing personal information with third parties, recommending such actions only when necessary.
The services and software mentioned in this Privacy Policy may differ based on various factors such as mobile phone model, system version, and software application version, with the final products and services being determined by the specific software and services utilized by the user.
Additional Provisions:
• Headings: The headings included in this Privacy Policy are designed for convenience and ease of reading, and do not impact the interpretation of the policy's provisions.
• Definitions:
￮ Affiliate: Refers to any entity that is controlled by, controls, or is under common control with Ava, where "control" is defined as the ability to direct the management and policies of an entity.
￮ De-identification: The process by which personal information is technically processed to obscure the identity of the data subject, making identification impossible without additional information.
￮ Anonymization: A process whereby personal information is technically processed such that the data subject cannot be identified, and the information cannot be restored.
Copyright and Modification Rights:
The copyright to this Privacy Policy is held by Ava. The company reserves the right, to the extent permitted by law, to interpret and amend the policy as necessary to reflect changes in services or legal requirements.